With Ivanti Automation used for most integration between the Ivanti products, it’s time to discuss troubleshooting.
This blog will discuss troubleshooting Ivanti Automation and Ivanti Neurons for ITSM (Ivanti ISM). This blog can be used for the On-prem and Cloud solution of Ivanti Neurons for ITSM.
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Often, I receive questions about the integrations used in Ivanti Automation. I already described the integration between Ivanti Automation and Ivanti Neurons for ITSM (formally known as ISM). But in this blog, we will go a step further.
What if you can install software from the Ivanti Endpoint Manager requested by the self-service portal of Ivanti Neurons for ITSM?
What is needed to accomplish this masterpiece of integration? Please read this blog, which describes the prerequisites, software, add-ons, and configurations.
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Before configuring Ivanti Automation and Ivanti Service Manager integration the add-on needs be downloaded from the Marketplace website. The Marketplace website is an Ivanti website and delivers many integrations for…
