AutomatedVision is happy to announce a new Ivanti Neurons for ITSM Utility connector. This connector is finally able to support multi-tenant environments.
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With Ivanti Automation used for most integration between the Ivanti products, it’s time to discuss troubleshooting.
This blog will discuss troubleshooting Ivanti Automation and Ivanti Neurons for ITSM (Ivanti ISM). This blog can be used for the On-prem and Cloud solution of Ivanti Neurons for ITSM.
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Often, I receive questions about the integrations used in Ivanti Automation. I already described the integration between Ivanti Automation and Ivanti Neurons for ITSM (formally known as ISM). But in this blog, we will go a step further.
What if you can install software from the Ivanti Endpoint Manager requested by the self-service portal of Ivanti Neurons for ITSM?
What is needed to accomplish this masterpiece of integration? Please read this blog, which describes the prerequisites, software, add-ons, and configurations.
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Ivanti provides many Ivanti software or 3rd party software connectors for Ivanti Automation on the Ivanti Marketplace (https://marketplace.ivanticloud.com/). Most of the connectors use Variables and need to be created before a connector Task is used in a Module.
This blog describes how to create Global Variables by importing in bulk from a CSV file with Ivanti Automation. This blog includes the Building Block for Ivanti Automation which can be found at the end of the blog.
Ivanti offers many KB articles on how to Force Protocol Encryption between the Ivanti Automation components. This blog describes the 3 options available when creating a new environment and a new datastore. This will enable the Force Protocol Encryption between the Ivanti Automation Console and the datastore (Ivanti Automation database).
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This blog describes how to install Ivanti Automation Dispatcher and Agent on Windows Server Core editions. The Ivanti Automation Admin Guide describes Windows Server Core edition can be used. Because the Core edition doesn’t have the Desktop Experience, it’s impossible to install the Ivanti Automation Console on the Windows Server Core edition.
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The Ivanti Automation Dispatcher WebAPI Tool helps you with creating complete PowerShell scripts to execute Modules, Projects, and Runbooks. Other options available are resolving Agents and removing Agents, and resolving jobs. More Dispatcher WebAPI features will be added to the tool in the future.
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This blog describes how to change the Ivanti Identity Director Web Portal login from Windows User Account to User Principal Name. I wrote a blog how to use multiple Active Directory Forests/Domains which are connected with a two-way trust.
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This blog describes how to configure Ivanti Identity Director when using a two-way trust between Active Directory Forests/Domains.
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Ivanti Automation provides a WebAPI for the Dispatcher component. This feature needs to be enabled when building integrations with Neurons for ITSM (also known as Ivanti Service Manager ISM).
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